Great croissants and breakfast, excellent onsen, choice of skiing, friendly reception, lovely quaint pub.

Nothing everything was great.

The hotel had great amenities such as the hot springs and skiing activities. The shuttle service to and from the hotel was also very convenient. The staff were helpful and friendly.

The rooms were a bit small and the meals were a bit expensive for their value. However, the overall experience was enjoyable and perfect for a Christmas getaway.

Great location for snow mountain and hot spring lovers with free shuttle for pick, up/drop, off. Nice spa facilities. Good customer service.

Old and run, down building with poor maintenance and smelly toilet. Overpriced meals with limited options.

I had an amazing stay at this hotel! The location was perfect, just a short distance down the hill from Karuizawa train station. The staff here were exceptional, going above and beyond to ensure my comfort. They even picked me up from the train station when I arrived later than expected, which was a special gesture on their part. The rooms were clean and spacious, and the housekeeping service was excellent. I loved the fact that they provided a free shuttle service, making it convenient for me to explore the area. Additionally, the hotel had a ski pass vendor and ski equipment hire, perfect for those who enjoy winter sports. The in-room amenities were also great, including a television, electric kettle, and a safe. The onsen was a highlight of my stay, with outstanding views and both male, female, and mixed baths available. The dining options were fantastic, and the restaurants offered delicious meals. the location, service, and facilities provided at this hotel were top-notch.

I highly recommend this hotel to anyone looking for a luxurious and comfortable stay.

I had a wonderful stay at this hotel - the cleanliness was exceptional, with well-maintained room and the lovely open-air onsens which offered breathtaking views of natural surroundings. Moreover, the hotel facilities were top-notch and the staff were friendly and helpful. The breakfast had a lot of variety and I really enjoyed the croissants.

Could not be improved in any way.

This hotel is a great location for those who want a scenic onsen experience. the hotel's shuttle service from Karuizawa station is helpful. the hotel has multiple restaurants providing different cuisine options. the rooms have comfortable beds, clean bathrooms, and multiple amenities, all surrounded by stunning views of snow-capped mountains.

Some rooms are small, making it less comfortable for travelers who want more spacious accommodations.